About Us
On-One are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
On-One
Unit 6, Ignite Business Park Magna Way Templeborough Rotherham S60 1FE United Kingdom
Phone: 01709 38 66 66
Fax:
Email: info [at] on-one [dot] co [dot] uk
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard, and Paypal. Your order is charged immediately when you place it. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Carriage is charged as shown above. UK orders are shipped via Royal Mail Signed For (small items) or Amtrak (large items). Overseas items are shipped using Parcelforce Worldwide. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 5 days. |
| Back Orders If your item is not in stock, we will not back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges VAT is not charged on orders outside the EU. |
| Credit Card Security We use 3rd Party Credit Card processing which means that we never see your credit card details. |
| Guarantee All on-one and Planet X branded goods carry a 2 year warranty against manufacturing defects. We also operate a crash replacment policy offering an up-to-half-price discount on our goods where you damage them through accident or wear and tear. Please contact us for further details or clarification if this isn't clear. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01709 38 66 66 (International +44 01709 38 66 66) or fax us on or write to us at Unit 6, Ignite Business Park Magna Way Templeborough Rotherham S60 1FE United Kingdom |
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Privacy Policy
On-One do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |